Privacy Policy

Who we are

Altai Studio Games operates this website to share information about our projects, publish news and announcements, and provide ways for players and visitors to contact us. Our website address is https://www.altaistudiogames.com/.

Information we collect

Depending on how you use our website, we may collect the following types of information:

• Contact and account details: such as your name, email address, and any information you choose to provide through our contact form.
• Game-related information: such as your in-game player name, support request type, and any game code you voluntarily share with us when contacting support.
• Comments and messages: including the content of comments or messages you submit, along with related metadata needed to display or review them.
• Technical information: such as IP address, browser type, device information, and basic usage data collected through cookies or similar technologies.
• Uploaded files: if you attach a file through our contact form, we receive the file you choose to upload.

How we use your information

We use the information we collect for legitimate purposes related to operating our website and supporting our community, including:

• responding to support requests, suggestions, and complaints;
• reviewing and responding to messages sent through our contact form;
• moderating comments and preventing spam or abuse;
• improving our website, games, and player experience;
• maintaining the security and integrity of our services;
• complying with legal obligations where applicable.

Comments

If you leave a comment on our website, the information entered in the comment form, along with your IP address and browser user agent string, may be collected to help detect spam and keep our community safe.

After your comment is approved, your profile picture may be visible to the public if you use a service such as Gravatar. If an email address is associated with a Gravatar account, an anonymized string may be sent to the Gravatar service to check whether a profile image exists. Gravatar’s privacy policy is available at https://automattic.com/privacy/.

Contact form submissions

When you submit our contact form, we collect the details you provide, which may include your request type, name, email address, player name, game code, subject, message content, and any optional attachment. This information is used solely to review your request and respond to you.

We treat contact form data as confidential and do not use it for unrelated marketing purposes unless you have clearly agreed to such use.

Game account information

If you provide game-related details such as a player name or a code obtained in one of our games, we use that information only to investigate and respond to your request. We store this information securely and only for as long as necessary to handle your inquiry, provide support, or meet legal and operational requirements.

Please do not share passwords or other credentials that could compromise your account. We will never ask you for your password through this website.

Cookies

Our website may use cookies and similar technologies to keep the site working properly, remember preferences, and understand how visitors use our pages. Cookies are small text files stored on your device.

You can control or delete cookies through your browser settings. Please note that disabling cookies may affect some website features.

Embedded content

Some pages on our website may include embedded content from third-party services, such as YouTube videos or social media widgets. Embedded content behaves in the same way as if you visited the third-party website directly.

These third parties may collect data about you, use cookies, embed tracking, and monitor your interaction with the embedded content. We encourage you to review the privacy policies of those services.

How long we keep your data

We retain personal information only for as long as necessary for the purposes described in this policy. Contact form submissions, support records, and related game account information are kept only as long as needed to respond to your request, maintain records for support quality, or comply with legal obligations.

Comments and their metadata may be retained so that we can recognize and approve follow-up comments automatically instead of holding them for moderation each time.

How we protect your data

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Sharing your information

We do not sell your personal information. We may share information only when necessary to operate our website, respond to your requests, comply with the law, protect our rights, or work with trusted service providers who process data on our behalf under appropriate safeguards.

Your rights

Depending on your location, you may have the right to request access to, correction of, or deletion of personal information we hold about you. You may also have the right to object to or restrict certain processing, or to request a copy of your data in a portable format.

To make a privacy-related request, please contact us using the details below. We may need to verify your identity before responding.

Children’s privacy

Our website is not directed at children under the age required by applicable law to consent to data processing without parental approval. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.